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RETURNS AND EXCHANGES

There are no exchanges. Returns are available within 14 days of receiving the item(s) purchased. Original shipping charges and return shipping fees are nonrefundable.

You must include your full name and order number with all returns, including damaged items.

Please ship all returns and damaged items to:

Cryptic Cosmetics

PO Box 1061

Azusa, CA 91702

ARE YOUR PRODUCTS CRUELTY-FREE?

Yes. Cryptic Cosmetics DOES NOT condone or participate in any animal testing. The ingredients contained in our make up are manufactured in California with no imported ingredients. Our manufacturer does not affiliate or obtain ingredients from companies that are not cruelty-free

ARE YOUR PRODUCTS VEGAN

Yes. Our Matte Lip Veils (liquid lipsticks) are certified vegan by Vegan Awareness -

Our Matte Lip Veils are also lanolin-free and do not contain any animal-derived ingredients.

ARE THERE PARABENS IN YOUR PRODUCTS?

Our Matte Lip Veils are paraben-free and gluten free.

WHERE ARE THE INGREDIENTS LISTED?

Our ingredients are listed on each individual product page under ingredients.

WHERE DO YOU SHIP FROM?

Los Angeles County, California

HOW WILL MY ORDER BE SHIPPED?

All orders are shipped by the United States Postal Service (USPS)

DOES CRYPTIC COSMETICS SHIP TO P.O. BOXES?

Yes.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes, we offer international shipping to most countries.

HOW MUCH IS SHIPPING?

US shipping - $5.00 flat rate / Canada shipping - $11.00 flat rate

All international shipping rates will be calculated at the time of checkout.

International shipping rates may vary due to potential custom and duty fees and/or import taxes. Cryptic Cosmetics is not responsible in any way for additional taxes, fees or duties that you might be charged.

HOW LONG DOES SHIPPING TAKE?

Orders ship 1-3 business days after we receive them.

HOW CAN I TRACK MY ORDER?

Please allow 1-3 business days for your USPS tracking number to be emailed to you.

HOW WILL I KNOW WHEN ITEMS ARE BACK IN STOCK?

By registering, you will receive email updates regarding restocks and new products.

IS THERE A PURCHASING LIMIT?

Yes, there is a maximum quantity of 2 per item.

THE SHADES I ORDERED LOOK DIFFERENT ONLINE.

Camera settings, lighting and skin tones can alter the colors and and they may look different on each individual.

WHAT IS THE NET WEIGHT OF THE MATTE LIP VEILS?

Net Wt. 0.091 fl oz. / 2.7ml

WHAT IS THE SCENT IN THE MATTE LIP VEILS?

Yes, it is a yummy vanilla cupcake scent.

DO YOU OFFER SPONSORSHIPS?

We do not offer sponsorships at this time.

DO YOU OFFER MAKEUP ARTIST PRO DISCOUNTS?

Currently we do not offer pro discounts.

WE WANT TO CARRY CRYPTIC COSMETICS IN OUR STORE; DO YOU PARTICIPATE IN WHOLESALE SALES?

Please e-mail us at for more information on wholesale.

WHAT DO YOU DO WITH RETURNED OR DAMAGED ITEMS?

We immediately throw them in the trash :)

WHO IS THE CRYPTIC COSMETICS MODEL?

She is my goddaughter, Ashley Montez

WHO IS THE MANUFACTURER OF THE CRYPTIC CROSS NECKLACES?

I HAVE ANOTHER QUESTION NOT LISTED HERE.

E-mail us!

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